FAQ

PAYMENT

What are my payment options?

Currently we accept payments via Paypal, direct debit or credit card. These payment methods all run through our partner PayPal. After completing your order, we will redirect you to the PayPal page.

 


 

Can I order by phone?

Orders are only accepted taken through our shop. In the case of
larger purchase quantities you can contact us by E-mail and we will
give you feedback as soon as possible.

 


 

Can I pay with check or via invoice?

Unfortunately this is not possible. If your order exceed a value of
EUR 1000, please contact our customer service.

 


 

Why has my payment failed?

Payments may fail for the most different reasons. First make sure
that we accept your payment method.Then check that all details are
correct. The delivery address must be in Germany. If the payment
still fails, please contact your bank. If an error message will appear
contact us: info@looma.net

 


My coupon code does not work.

The letters of the coupon codes are always in capital letters. Make
sure you enter everything correctly

DELIVERY

How fast is delivery?

Our products are usually ready for shipping within 1-2 days. The planned delivery date can also be found in the respective product description (green text).

Germany: 1-3 days

Europe: 6-8 days

Worldwide: 6-14 days

 


 

Can I track my order?

Yes, when you purchase one of our products, we’ll send you a tracking number. You will receive the tracking data automatically as soon as the products have been sent by one of our shipping partners, such as DHL or UPS. If you did not receive a tracking number, do not worry. Look in your spam folder or contact us: info@looma.net

 


 

Which countries do you deliver?

We deliver worldwide to all countries.

 


 

Can the delivery be accelerated?

In very urgent cases you can contact our customer service and we will see how we can speed up the shipping. Just contact: info@looma.net

 


 

Do you have a showroom where I can watch the products?

A showroom in Germany is in planning. You will certainly experience it here or through our social networks.

 


Can the products be picked up?

The pick-up or payment on site is currently not in planning. But you can safely and quickly order the products in our shop and have you delivered to your home.